Welcome to Envie Lingerie

When Will My Order Arrive?


Once you have placed your order we will be in touch every step of the way and will send an automatic confirmation to you. (If you have not received this it could be because we have the incorrect email address or that your computer has picked up our confirmation as spam, so please check you have given us the correct email address and that orders@envie4u.co.uk is on your safe senders list!).

Please check your confirmation email from us and if you notice any errors, contact us on 0113 8980077 or orders@envie4u.co.uk immediately and we may be able to rectify them.

UK DELIVERY

UK 1ST and 2ND Class Post

Orders received Monday-Friday before 4pm are usually despatched same day by Royal Mail if in stock, if your order is urgent please call 0113 8980077 or 07751484755.

Please allow 1-3 days for 1st Class Post and 3-5 days for 2nd Class Post.

Please note that at busy times some items may take longer, up to 7 days as we may be awaiting replenishments from our suppliers. You will be advised if this is the case.

Delayed Deliveries

We hold a vast stock of garments and endeavour to despatch the majority of orders very quickly to you, there may, occasionally be items on the website not immediately available. Therefore once your order has been made you will be contacted with an estimated date of delivery and then your order will be despatched to you by the means of postage you have requested.

Bespoke orders and any EnVie handmade or made to measure items we ask that you also allow up to 14 days for delivery. These are garments are non-returnable (this does not affect your statutory rights). Please note that all garments which are made specifically for you or altered to your specifications are non-returnable.

Some Anita Mastectomy garments are made to order and Bravado Custom Nursing Bra, please also allow 7-14 days.

UK Next Day Delivery

Orders must be placed by 3pm Monday-Thursday, to guarantee next working day delivery. Please check that your item is in stock on 0113 8980077or 07751484755, otherwise you will be contacted as son as your order has been processed.

Your order will delivered between 9am and 6pm and will require a signature.

We appreciate that it is difficult to be at home all day long and are happy to deliver to a different address if more convenient. Alternatively, please let us know if you would like UK Mail to leave in a particular place or with a neighbour and we will be happy to do so.

If the courier is unable to deliver they will leave a card for you to re-schedule another delivery.

Special Delivery Exceptions:

  • Orders placed after 4pm will arrive the second working day.
  • Orders placed on a Friday are guaranteed for Monday but may be delivered on Saturday by phoning 0775 1484755.
  • Orders placed on a Saturday, Sunday or Bank holiday will arrive the second working day. There are no deliveries on a Bank Holiday.

UK Saturday Guaranteed Delivery

Royal Mail will deliver between 8.30am and 1pm. Please check that your item is in stock on 0113 8980077 or 07751484755, otherwise you will be contacted when we process your order.

Royal Mail will require a signature so please make sure you are able to sign for this. If you are not home they will leave a card and you may either collect from the Post Office or re-arrange delivery with them. It is not their policy to leave with a neighbour but if you have a friendly Postie, they sometimes do!

We will send you a Royal Mail tracking number which can be viewed here.

Please note we use a third party to deliver items for next day deliveries and very rarely delays can occur which are usually down to human error and unfortunately out of the control of EnVie Lingerie.

OVERSEAS DELIVERY

Please allow from 7-14 days for delivery. Orders can take up to 3 weeks and can be delayed by customs. As goods are despatched from the UK, additional charges for customs clearance may be made into other countries and must be borne by you. We have no control over these charges and unfortunately cannot predict what they might be.

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