When Will My Order Arrive?
Once you have placed your order we will be in touch every step of the way and will send an automatic confirmation to you. (If you have not received this it could be because we have the incorrect email address or that your computer has picked up our confirmation as spam, so please check you have given us the correct email address and that [email protected] is on your safe senders list!).
Please check your confirmation email from us and if you notice any errors, contact us on 0113 8980077 or [email protected] immediately and we may be able to rectify them.
UK 1ST and 2ND Class Post
Orders received Monday-Friday before 4pm are usually despatched same day by Royal Mail if in stock, if your order is urgent please call 0113 8980077 or 07751484755.
Please allow 1-3 days for 1st Class Post and 3-5 days for 2nd Class Post.
Please note that at busy times some items may take longer, up to 7 days as we may be awaiting replenishments from our suppliers. You will be advised if this is the case.
UK Next Day Delivery
Orders must be placed by 3pm Monday-Thursday, to guarantee next working day delivery. Please check that your item is in stock on 0113 8980077or 07751484755, otherwise you will be contacted as son as your order has been processed.
Your order will delivered between 9am and 6pm and will require a signature.
We appreciate that it is difficult to be at home all day long and are happy to deliver to a different address if more convenient. Alternatively, please let us know if you would like UK Mail to leave in a particular place or with a neighbour and we will be happy to do so.
If the courier is unable to deliver they will leave a card for you to re-schedule another delivery.
UK Saturday Guaranteed Delivery
Royal Mail will deliver between 8.30am and 1pm. Please check that your item is in stock on 0113 8980077 or 07751484755, otherwise you will be contacted when we process your order.
Royal Mail will require a signature so please make sure you are able to sign for this. If you are not home they will leave a card and you may either collect from the Post Office or re-arrange delivery with them. It is not their policy to leave with a neighbour but if you have a friendly Postie, they sometimes do!
We will send you a Royal Mail tracking number which can be viewed here.
Please note we use a third party to deliver items for next day deliveries and very rarely delays can occur which are usually down to human error and unfortunately out of the control of EnVie Lingerie.
Please allow from 7-14 days for delivery. Orders can take up to 3 weeks and can be delayed by customs. As goods are despatched from the UK, additional charges for customs clearance may be made into other countries and must be borne by you. We have no control over these charges and unfortunately cannot predict what they might be.